Frequently Asked Questions
When can I shop?
Anytime! StockersStarters.com is always open - 24 hours a day, 7 days a week.
Can I order over the phone?
Yes. We are here to help.
What are the hours of the Stockers Starters Customer Service department?
Customer Service is available Monday-Friday, 8AM to 6PM EST.
What types of payment does Stockers Starter accept?
We accept MasterCard, Visa, American Express and Discover. You may also pay using PayPal.
When is my purchase charged to my card? When is it credited if I return the part?
Your card is charged on the day you place the order. If you return the purchase, we will refund the amount of the item the day we receive it at Stockers Starters.
Will I be charged local sales tax on my purchase?
If the billing address used at checkout is within West Virginia, sales tax will automatically be included.
How do I check my order status?
Call the Stockers Starters Customer Service department at 1-800-697-6070. Please have your order number ready. You may also check your order status by sending an email (including your order number) to: firstname.lastname@example.org
How can I track my order?
When your order ships, you will receive an email with instructions and a tracking number.
Can I cancel an order after I've placed it?
Yes. Your order can be cancelled as long as it has not been shipped. To cancel your order, call the Stockers Starters Customer Service department at 1-800-697-6070. Please have your order number ready. If your order has already been shipped, please wait until you receive the order. Once the order arrives, call Customer Service for return instructions.
Do your parts come with a warranty?
All items have a 1 year warranty. Details are available here
Do I pay shipping for parts I return to Stockers Starters?
If you have to return the part because we made a mistake, you don't pay shipping. For all other returns, we refund the full amount of the part. We do not reimburse for shipping charges to return the package to Stockers Starters.
Where do I return items? Are there items that cannot be returned?
Please call Customer Service for return instructions: 1-800-697-6070. The address for returns is:
Unfortunately, we cannot accept the return of:
We keep only the information needed to process and deliver your order. Credit card information is never stored in our system. Stockers Starters will not sell or make available to any third party any of the information that you provide.